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Self-Funded TPA National Account Manager
Cobalt Benefits Group, LLC • Indianapolis, IN, US • published 2026-09-28 08:55:07.215026
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Description: Cobalt Benefits Group, a third\-party administrator (TPA) of health insurance benefit plans, is seeking a highly skilled National Accounts Account Manager to oversee the service delivery and daily relationship management for strategic clients with 1,000\+ covered lives. This role is focused on responsiveness, claims resolution, and proactive client support at a concierge level. The Account Manager, National Accounts partners closely with the National Accounts Account Executive, ensuring a seamless client experience while driving operational excellence, timely communication, and resolution of complex issues. * Serve as the primary day\-to\-day contact for national account clients and brokers, ensuring timely and effective responses. * Acknowledge all client and broker emails within one business day and provide clear, accurate updates on resolution timelines. * Partner with the National Account Executive to maintain strategic client relationships, ensuring consistency across executive and operational communications. * Provide proactive outreach on operational updates, claims activity, and service trends impacting the client. * Monitor and manage claim escalations, appeal...
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