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Customer Service Specialist

KEYSTONE COLLECTIONS GROUP • Lebanon, PA, US • published 2026-10-08 21:03:19.953356

Description

Join our dynamic team as a Customer Service Specialist, where you will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for taxpayers, you will handle inquiries about their accounts and taxes, demonstrating your expertise and commitment to excellence. **Primary Responsibilities** * Engage with walk\-in taxpayers. * Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters. * Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications. * Process payments for multiple tax types efficiently and accurately. * Master the art of documenting thorough and detailed memos in our taxpayer service applications. * Take ownership as an office key holder, contributing to the smooth running of daily operations. * Manage end\-of\-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents. **Secondary Responsibilities** * Demonstrate exceptional listening skills and a keen ability to retain knowledge. * Accurately and attentively complete detailed task...

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