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Client Resolution Specialist

WebTPA • San Antonio, TX, US • published 2026-09-30 07:58:48.895781

Description

**Get To Know Us!** WebTPA, a GuideWell Company, is a healthcare third\-party administrator with over 30\+ years of experience building unique benefit solutions and managing customized health plans. **What is your impact?** The Client Resolution Specialist is an entry level position that maintains responsibilities similar to a Customer Service Representative and is responsible for handling inbound customer calls from both providers and members but is more highly focused on resolving client\-related issues and providing expert\-level resolution to complex cases. This may include partnering with Benefits departments in trying to solve complex issues. **Job Details:** * In office at 19100 Ridgewood Pkwy San Antonio, TX 78259 required \-Ability to work between the hours of 7:00am \- 7:00pm CST Monday to Friday **What Will You Be Doing:** * Provide standard client support: + Primary client contact for claims and customer service issues and question for assigned accounts. Main customer service contact to resolve issues and identify customer needs on a pro\-active basis. * Utilize systems to tract all assigned clients questions or concerns. Assisting with customer service phone calls and ...

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