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Change Management Process Architect

JPMorganChase • Columbus, OH, US • published 2026-10-07 09:03:19.840614

Description

**JOB DESCRIPTION** Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what's right and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service\-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. As a Change Management Process Architect – Associate II within **JPMorganChase**, you will design, orchestrate, and continuously improve the end\-to\-end change approach across Operations—ensuring changes are planned, tested, communicated, and adopted safely and effectively. You will own governance for both the **change lifecycle** and the **change tooling ecosystem** (e.g., **Change Manager**, digital/automation **agents**, **eGain** and related platforms), act as a trusted advisor to senior stakeholders, and use data to facilitate decision\-making that appropriately balances delivery speed with risk and control requirements. ...

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