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Customer Service Specialist

CMMG • Boonville, MO, US • published 2026-10-07 21:03:27.373863

Description

**Shift/Hours: Monday \- Friday 8am \- 4:30pm** **Location: Boonville, MO (onsite)** **Department: Customer Service** **Reports To: Manager** **Employment Type: Full\-Time** **Position Summary** The Customer Service Associate serves as a key point of contact for customers, providing professional communication, technical guidance, and regulatory\-compliant service within a firearms manufacturing environment. This role ensures a seamless customer experience by handling inquiries, troubleshooting product concerns, processing warranty claims and RMAs, and supporting compliance with federal and state regulations. The ideal candidate is knowledgeable about the firearms industry, detail\-oriented, articulate, and committed to delivering exceptional service. **Core Responsibilities** **Customer Communication \& Support** * Respond to customer inquiries via phone, email, and live chat (no cold calling). * Build rapport quickly and maintain professional, solution\-focused communication. * Understand customer needs and resolve issues efficiently and accurately. * Provide clear explanations of product features, services, and policies. * Maintain timely follow\-up to ensure customer satisfactio...

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