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Customer Service Rep / Logistics Coordinator

Crystal by Design Co., Inc. • El Monte, CA, US • published 2026-10-18 02:18:12.212158

Description

Crystal by Design is a family\-owned small wholesale business specializing in crystal and glass awards and gifts. We serve retailers and businesses throughout the United States and internationally, operating from a facility that includes a 20,000\-square\-foot warehouse. You will serve as the primary point of contact for our customers while helping coordinate daily orders, shipments, and office operations. **Key Responsibilities** * Respond to customer phone calls and emails in a friendly, professional, and timely manner. * Assist customers with product inquiries, inventory availability, pricing, and quotations. * Accurately enter, process, and manage customer orders. * Coordinate with our warehouse team to ensure orders are prepared and shipped correctly and on schedule. * Quote, arrange, and schedule shipments, communicate with shipping carriers, and assist with tracking and delivery inquiries. * Handle customer claims, returns, and order\-related issues. * Process customer payments and assist with basic accounts receivable tasks. * Maintain accurate customer and order records. * Perform other general administrative and clerical tasks as needed. **Qualifications and Skills** * Ex...

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