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Service Desk Specialist
Konica Minolta Business Solutions • Phoenix, AZ, US • published 2026-11-13 00:59:52.777514
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Job ID: 2026\-14207 Overview: *Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante :* *https://careerscafr\-kmbskonicaminolta.icims.com/jobs* *et rechercher le numéro d’emploi indiqué ci\-dessus afin de consulter cette offre d’emploi en français.* Konica Minolta currently has an exciting opportunity for a **GCS Service Desk Specialist!** This role reports directly to the **Global Client Services** organization and supports clients in the US and Canada. The **GCS Service Desk Specialist** serves as an advanced technical support resource responsible for independently resolving escalated customer incidents requiring analysis across multiple systems and business processes, service requests, supply fulfillment concerns, and administrative exceptions. Leveraging knowledge of Konica Minolta devices, print solutions, support systems, and service delivery processes, the Specialist investigates issues, performs advanced troubleshooting, and coordinates resolution activities across multiple business functions. This role supports work that has progressed beyond initial intake and triage and requires additional technical analysis and problem resolution Res...
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