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Cancellation Specialist - Veterans Evaluation Services

Maximus • Tysons, VA, US • published 2026-09-26 21:52:03.157243

Description

Essential Duties and Responsibilities: * Review case comments to determine the eligibility for all cancellations, to include no shows and late cancellations, and then process the case accordingly. Process eligible cancellations for final submission (VES scheduled appointments or cancellation initiated by the VA) to VA through EMS. * Work closely in conjunction with other Cancellation Specialists and management team to submit all cancellations in a timely manner. * Research why the appointment was missed, canceled or moved and submit the update to the VA. * Maintain thorough documentation of the process for all cancellations following established SOP's. * Identify trends and errors created by other departments and notify the Scheduling Supervisor. * Notify all veterans and/or providers regarding cancellations when necessary. * Promptly address emails and any voicemails on a daily basis. * Assist with processing reschedules when volume increases beyond staffing capacity. * Must be willing and able to attend training Monday\-Friday, 8:00AM\-5:00PM CST, for 5 weeks with zero planned absences. * Must be willing and able to work a schedule Monday through Friday, either 8:00 AM\-5:00 PM o...

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