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Reservations Specialist

FOREST HOME • Forest Falls, CA, US • published 2026-09-29 08:55:30.967695

Description

JOB SUMMARY The Reservations Specialist is responsible for managing the year\-round registration and reservation process for Forest Home program guests. This position provides excellent customer service, maintains accurate reservation data, and supports church partners and ministry organizations throughout the event planning lifecycle. The Specialist collaborates closely with Operations, Program Directors, and the Partnerships Team to ensure a high\-quality guest experience and the successful execution of Forest Home’s mission. ESSENTIAL DUTIES \& RESPONSIBILITIES Reservations Duties * Assist church partners and families with reservations by answering inquiries, providing availability information, and gathering required forms and documentation. * Maintain accurate reservation and guest information in the Reservations System (e.g., CircuiTree), CRM tools (e.g., HubSpot), and project tracking platforms (e.g., ClickUp). * Create and update itineraries, reports, communication logs, forms, and financial documents with accuracy and confidentiality in accordance with Forest Home policies. * Process required paperwork, including medical consent forms, voluntary disclosure forms, and camper...

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