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Customer Service Specialist

Lake Shore Bank • Fredonia, NY, US • published 2026-10-23 02:05:07.151586

Description

**Summary of Job Description:** The Customer Service Specialist serves as a key ambassador of Lake Shore Bank by delivering exceptional customer experiences and fostering meaningful customer relationships. This position is responsible for accurately processing transactions, identifying customer needs, educating customers on banking products and services, and supporting branch sales and service goals. The Customer Service Specialist utilizes a consultative approach to strengthen customer relationships, promote digital banking solutions, and contribute to the overall success of the branch while maintaining compliance with all bank policies, procedures, and regulatory requirements. **Key Responsibilities:** **Customer Experience \& Relationship Building** * Deliver an exceptional customer experience during every interaction. * Welcome customers promptly and professionally while identifying opportunities to deepen relationships. * Accurately process customer transactions including deposits, withdrawals, payments, transfers, and account maintenance requests. * Utilize customer interactions to identify financial needs and recommend appropriate products, services, and digital banking solu...

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