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IT Service Desk Specialist

Guidehouse • Washington, DC, US • published 2026-10-07 03:03:12.904023

Description

**Job Family****:** User Support **Travel Required****:** None **Clearance Required****:** Ability to Obtain Public Trust**What You Will Do****:** * Administer Microsoft Windows Servers (Active Directory). * Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. * Manage and work ticket queues in ServiceNow. * Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. * Provide 2nd level support for Active Directory Services, client IT and telecommunications. * Support most USDA Business website applications. * Provide some training to end users on new and updated systems and software. * Work with civilian customers as well as Federal employees to trouble shoot issues with websites. * Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends. * Perform troubleshooting, maintenance, and optimization of software applications. * Provide training to clients in use of web\-based systems and applications. * Working Hours for this position will be split on a bi\-weekly basis: Week 1: Sun\-Tue 6P\-6A (EST); Wee...

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