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Front Desk Agent/Night Auditor

Carter Hospitality Group • Kissimmee, FL, US • published 2026-10-10 03:03:06.993801

Description

**Benefits:** * Employee discounts * Health insurance * Paid time off * 401(k) matching **Job Description** This position is responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. Position demands accuracy with daily accounting procedures. Also, this position is responsible for performing close of day procedures for the hotel Front Office and account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; running and distributing daily reports. **Essential Duties** * Check\-in and check\-out hotel guests in a confident, professional, and friendly manner * Initiate courtesy call after check\-in to ensure guest is satisfied with accommodations as well as offer any assistance * Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day * Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring com...

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