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Refund Specialist (Full Time) - Patient Financial Services

Kingman Regional Medical Center • Kingman, AZ, US • published 2026-09-29 02:55:16.034057

Description

**Staff Position Description** **Position Title:** Refund Specialist **Department:** Patient Financial Services **Reports to:** CBO Cash Applications Manager **Position Purpose:** All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country. **Key Responsibilities:** * Prepares Refund Request Forms and supporting documentation to ensure that refunds are issued accurately and promptly. * Performs follow\-up on checks that have not cleared the bank and research checks that are returned for insufficient address. * Follows state specific unclaimed property laws when submitting uncashed refund checks to the appropriate state annually. * Facilitates voids, reissues, and stop payment requests with facility Accounts Payable Department. * Maintains HIPAA patient confidentiality standards for medical and financial information. * Review and respond to various patient and insurance refund/offset requests. * Reporting \& Analysis: Contribute to overall team and departmental objectives by providing insights from refund data; identify trends in refund requests to recommen...

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