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VP Exception Management

Optimum • Long Island City, NY, US • published 2026-10-23 20:05:56.769659

Description

**Are you looking to Optimize your life? Start your exciting path to a rewarding career today!** We are Optimum, a leader in the fast\-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high\-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you! Vice President – Exception Management (Enterprise Customer Experience \& Resolution) Summary The Vice President of Exception Management will lead the enterprise\-wide execution and continuous improvement of how the organization identifies, manages, and resolves high\-impact customer and operational exceptions across the full customer lifecycle. This role serves as the central control point for complex, cross\-fu...

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