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IT Service Desk Analyst I

First Financial Bankshares • Abilene, TX, US • published 2026-10-07 09:03:19.726493

Description

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United States * This is an in\-office position in Abilene, Texas. **SCOPE/CONTACTS:** The IT Service Desk Analyst I is the first point of contact for employees who need assistance with technology incidents, service requests, access, and supported business applications. Working within established procedures and under regular guidance, this entry\-level role records and prioritizes requests, performs initial diagnosis and standard troubleshooting, resolves common issues at first contact when possible, communicates clearly with customers, and escalates work that requires advanced or specialized support. The role supports a secure, regulated banking environment and is expected to pr...

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