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Tram General Manager

Goldbelt • Juneau, AK, US • published 2026-10-11 09:03:30.610849

Description

Overview: SUMMARY Responsible for the overall leadership, operations, financial performance, and guest experience of a high\-volume aerial tramway tourist attraction. Oversees daily tramway operations, safety and regulatory compliance, facilities, retail and food \& beverage operations, staffing, budgeting, marketing, and customer service. Leads and develops a diverse team while ensuring an exceptional, safe, and memorable visitor experience. Builds strong relationships with tourism partners, vendors, community stakeholders, and regulatory agencies while identifying opportunities to grow revenue, improve operational efficiency, and strengthen the attraction’s reputation as a premier destination. Qualifications: NECESSARY SKILLS AND KNOWLEDGE * Demonstrated experience managing budgets, financial performance, staffing, and operational KPIs. * Experience leading customer\-facing operations with significant seasonal or variable visitor volume. * Demonstrated understanding of safety, risk management, regulatory compliance, and emergency response. * Strong experience recruiting, developing, and retaining employees in a service\-oriented environment. * Excellent communication, interperson...

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