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Staff Machine Learning Engineer - VoIP Infrastructure

ServiceNow • Boston, MA, US • published 2026-10-18 14:19:40.826062

Description

**Company Description** It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI\-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. **Job Description** **As a Staff Machine Learning Engineer \- VoIP Infrastructure you will:** * Contribute to the design, development and implementation of VoIP infrastructure, telephony platforms, and observability features that power AI\-driven voice workloads * Collaborate with engineering, Product, and infrastructure teams to ensure our voice and AI platforms perform efficiently, scale reliably, and integrate seamlessly across SIP/RTP, Kamailio, RTPEngine, and related telecom systems. * Contribute to the continuous...

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