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Brand Advocacy Specialist

Simpro • Miami, FL, US • published 2026-10-03 03:13:59.947917

Description

**Job Context** This role supports Simpro Group’s global customer advocacy strategy by turning satisfied customers into engaged brand champions through testimonials, referrals, communities, events, awards, and storytelling. It also manages customer relationships and advocacy programs while tracking sentiment, engagement, and brand affinity.**What You’ll Do** * Support the development, execution and maintenance of a global advocacy program across all Simpro Group brands * Help design programs that turn strong customer satisfaction into emotional brand loyalty * Contribute to building structured pathways for customers to evolve into vocal brand champions * Track and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagement * Create, monitor and participate in brand\- and industry\-led virtual communities * Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS tracking * Build and maintain a curated bench of customer advocates representing industries, regions, and use cases * Coordinate across teams to match the right customer voice with the right opportunity — referenc...

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