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Operations Manager

ServiceMaster Brands • Jackson, TN, US • published 2026-10-06 19:33:47.466015

Description

The Operations Manager is responsible for overseeing day\-to\-day operational execution across assigned accounts within a market. This role ensures staffing, scheduling, quality, and service delivery standards are consistently met, while supporting Account Managers in achieving overall account performance. **Supervisory Responsibilities** · Direct oversight of Supervisors and/or Senior Supervisors · Indirect oversight of all frontline staff within assigned accounts · Responsible for staffing coordination, scheduling, and performance management at the field level **Key Duties \& Responsibilities** · Oversee daily operations across assigned customer accounts · Ensure staffing levels, scheduling, and coverage meet operational needs · Monitor and enforce quality assurance standards and service delivery expectations · Support labor management, including timekeeping accuracy and staffing efficiency · Identify and resolve operational issues in real time · Support onboarding and training of Supervisors and frontline staff · Partner with Account Managers to ensure alignment with client expectations · Assist in implementing process improvements and standardization across accounts Pay: $50,00...

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