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Patient Service Specialist - General Surgery PRN

Odessa medical group • Odessa, TX, US • published 2026-10-17 08:22:26.581247

Description

**Patient Interaction \& Customer Service** * Greet patients and visitors in a courteous and professional manner. * Assist patients with check\-in and check\-out processes. * Respond to patient inquiries in person and over the phone, providing accurate information regarding services, appointments, and clinic policies. * Address patient concerns or complaints and escalate issues when necessary to ensure patient satisfaction. **Appointment Scheduling \& Coordination** * Schedule, reschedule, and confirm patient appointments and surgery using clinic systems. * Coordinate referrals, follow\-ups, and specialty visits as needed. * Ensure appointment availability is optimized, and provider schedules are efficiently managed. other tasks as assigned **Insurance \& Registration** * Collect, verify, and update patient demographic and insurance information. * Obtain necessary documentation, authorizations, and signatures. * Explain insurance coverage, co\-pays, and payment expectations when appropriate. **Financial Responsibilities** * Collect co\-pays, deductibles, and outstanding balances. * Process payments and maintain accurate financial records. * Reconcile daily cash reports and ensure p...

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