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Scheduling Supervisor – Medical Call Center

Mosaic Diagnostic Imaging • San Juan, PR, US • published 2026-10-13 08:22:57.460187

Description

**About Us** Mosaic Diagnostic Imaging is a leading provider of MRI services, with multiple locations across New York City and Long Island. We are committed to delivering high\-quality diagnostic imaging with a patient\-centered approach. Since 2025, our Puerto Rico operations center in San Juan has supported our New York locations with scheduling, patient services, and administrative functions. As our team continues to grow, we are seeking dedicated professionals to join us. **Position Overview** The Scheduling Supervisor leads our Puerto Rico\-based scheduling team, ensuring patients across our New York locations are scheduled accurately, efficiently, and with exceptional service. This position oversees daily call center operations, coaches and develops schedulers, monitors performance, and serves as the primary point of escalation for patient and referral\-source issues. The ideal candidate combines hands\-on scheduling expertise with proven leadership skills and the ability to maintain high standards in a fast\-paced healthcare environment. **Key Responsibilities** * Supervise, train, and support a team of medical appointment schedulers, including onboarding new hires * Monitor...

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