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Head of Store Operations

Ole & Steen • New York, NY, US • published 2026-10-24 08:05:11.127365

Description

**Who We Are** Ole \& Steen (also known as Lagkagehuset) is a Danish bakery and cafe founded in Copenhagen in 1991\. Known for being Denmark’s favorite bakery, we deliver good bread, real pastries, and coffee worth coming back for. Since opening our first New York café in 2019, we’ve continued to grow while maintaining an entrepreneurial spirit—we are resourceful, move quickly, and adapt as we go. We are building something that makes people's days better and earns a real place in this city. The Danish concept of hygge—a sense of warmth and coziness—is central to how every café should feel, for both guests and our teams. **The Job** As Head of Store Operations, you lead the performance of every Ole \& Steen café in New York, bringing our people, products, and brand together to deliver an exceptional guest experience. You are accountable for operational excellence, profitability, and consistent standards across all five locations, while building a strong foundation for future growth. Culture is at the center of this job. You set the tone, lead by example, and make sure our teams understand and deliver the standards that make Ole \& Steen special. You bring our brand to life by develo...

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