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Applications Support Specialist

URAC • Washington, DC, US • published 2026-10-02 09:58:52.596181

Description

Description: **MAJOR PURPOSE OF THIS JOB:** Primarily responsible for support, operations and maintenance of Enterprise Information Technology systems. Manage and handle service desk tickets and find resolutions to services delivery and operational issues. Follow and implement IT Service Management (ITSM) methodology and process while executing IT services delivery. Create and maintain documentation of best practices and tech\-tips for implementing service management process. Monitor and maintain data quality between systems. Interact with internal and external users, vendors, services providers for incident management and problem resolution. The ideal candidate will have excellent writing and communication skills, a passion for technology, and be friendly, out\-going, and technically savvy. **Primary Responsibilities:** * Provide Level 2\&3 tech support services to internal and external users of the organization. * Support and provide administrative and maintenance services to URAC’s internal systems. * Work closely with the leadership to proactively identify ways the URAC software platforms can be developed to better support strategy and drive growth. Proactively work with key st...

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