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Customer Service Specialist

Sure-loc Edging • Holland, MI, US • published 2026-10-09 21:03:20.016960

Description

**Job description** Are you a customer\-focused professional who enjoys helping others and finding effective solutions? Sure\-Loc Edging and Wolverine Tools, a leading provider of premium edging and gardening tools in Holland, Michigan, is seeking a Customer Service Specialist to join our team. In this role, you will build strong customer relationships by delivering attentive, responsive service and practical solutions that meet a range of needs and budgets. **Role and Responsibilities** **Customer Service and Sales Support** · Respond promptly and professionally to customer inquiries by phone, email, and in person. · Help customers select products, answer questions, and resolve issues effectively. · Identify and pursue new sales opportunities while providing administrative and customer service support to sales representatives. **Quotes, Orders, and Returns** · Prepare and deliver accurate, timely product quotes. · Process customer orders accurately and efficiently, and provide updates on quotes, orders, and status inquiries. · Process return merchandise authorization (RMA) requests. **Account Management and Collections** · Maintain accurate, up\-to\-date customer account informati...

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