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Service Specialist

National Power, LLC • Raleigh, NC, US • published 2026-11-03 09:17:09.162929

Description

**Summary:** Under the general direction of and reporting to the Senior Director of Broadband, the Service Specialist will manage daily operations for a key account in our Broadband Division. This role involves optimizing account profitability, ensuring excellent customer service, and serving as the internal point of contact. You'll also provide administrative support to the Service Sales team while collaborating with broader service operations to maintain excellent service delivery standards. The ideal candidate demonstrates attention to detail, works effectively across departments, maintains a positive attitude, shows strong organizational skills, and prioritizes safety. **Essential Duties and Responsibilities:** Core duties and responsibilities include the following. Other duties may be assigned. * Build and sustain customer relationship and manage operational execution, to include both exceptional customer service and account profitability, for Managed Services account and other accounts as assigned. * Schedule and dispatch workers, work crews, equipment, and service vehicles to appropriate locations according to account specifications and requests, using email and telephone. *...

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