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Office Services Specialist

Ricoh • Quincy, MA, US • published 2026-10-06 19:33:47.418186

Description

**Senior On\-Site Service Specialist** **Summary:** Join our dynamic team as a **Senior On\-Site Service Specialist**, where you will play a pivotal role in enhancing the client experience through high\-quality operational support. You will work with technology across high\-volume duplicating, production, sorting, and mailing functions while helping ensure seamless day\-to\-day operations and client satisfaction. From equipment operation and troubleshooting to customer service and reception support, you will be an integral part of delivering exceptional on\-site service. **Roles \& Responsibilities:*** Operate high\-volume **2D or 3D print and copy equipment**, ensuring quality and efficiency. * Perform basic equipment troubleshooting and promptly escalate technical issues for resolution. * Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. * Maintain accurate records, manage inventory, and calculate charges for services rendered. * Collaborate with team members to ensure the timely delivery of completed jobs and support various building functions. * Provide additional on\-site support as needed, including meeting ro...

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