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Pharmacy Call Center Manager

NRG Clinic • Boca Raton, FL, US • published 2026-11-09 07:00:06.305130

Description

**Position Overview** We’re looking for a **Pharmacy Customer Service Manager** who can oversee patient communication, team performance, and order follow\-through for an online healthcare clinic. Position is mostly remote with at least 1\-2 in person meetings per month. **Must work in CST or EST time zones** **Preferably worked in healthcare/pharmacy** **Preferably worked with EMR and customer support systems like Zendesk** **Bonus Opportunities Available** **Must have manager experience** This role blends sales oversight, customer service leadership, and light operations management — ideal for someone who understands how to keep a team efficient while helping more patients say “yes” to treatment. You’ll make sure inquiries turn into appointments, appointments turn into purchases, and every patient receives quick, professional communication throughout the process. **Key Responsibilities** * **Customer Success \& Team Support** * Oversee 5–6 remote team members (intake reps, medical assistants, and support staff). * Monitor call, chat, and email quality for professionalism and compliance. * Keep communication between nurses, doctors, and sales staff organized and efficient. * Train,...

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