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Night Auditor - Part Time

Holiday Inn Express and Suites • Lodi, CA, US • published 2026-10-14 14:28:33.789743

Description

Job Purpose: The Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay. Duties and Responsibilities: * Welcome guests in a friendly, prompt and professional manner. * Check guests in, issue room keys, provide information on hotel services and room location * Ensure required identification is taken from guests at check\-in in line with local legislative requirements * Answer phones in a prompt and courteous manner * Up\-sell rooms where possible to maximize hotel revenue * Answer, record and process all guest calls, messages, requests, questions or concerns * Record guest preferences in the system * Check guests out, including resolving any late or disputed charges * Accurately process all cash and credit card transactions using established procedures * Issue, control and release guest safe\-deposit boxes in line with hotel procedures * Communicate any outstanding guest requests or issues to ...

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