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Customer Service Supervisor

Interior Logic Group • West Sacramento, CA, US • published 2026-09-29 02:55:15.974530

Description

**Looking to build your career and design your future? You have come to the right place.** **Summary** The **Customer Service Supervisor** is responsible for ensuring that builders’ and homeowners’ concerns are resolved promptly and that projects are completed to total satisfaction. This role provides leadership and guidance to the Customer Care team, oversees service operations, and ensures adherence to company standards, service\-level agreements (SLAs), and standard operating procedures (SOPs). The Customer Care Supervisor is accountable for team performance, process improvement, and coordination across departments to drive service excellence and operational efficiency. **Essential Responsibilities** **Customer Service \& Issue Resolution** * Handle builder and homeowner requests as needed, ensuring timely, professional, and complete resolution. * Initiate and/or oversee customer claims, managing the claims process in accordance with warranty procedures. * Inspect and diagnose product and installation issues, ensuring accurate documentation and timely follow\-up. * Diffuse escalated situations and effectively communicate with homeowners and/or builders to resolve conflicts. * En...

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