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Account Coordinator

image group • Holland, OH, US • published 2026-11-03 21:16:48.386662

Description

**Job Summary** We are seeking a dedicated and proactive Account Coordinator to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met while fostering strong relationships. The ideal candidate will possess customer service skills, with a focus on account management. **Expectations:** **Foundational Excellence** * Source, Quote, Follow\-Up and Close. * Understand and master TIG Tools: NetSuite, ESP, and TIGCommerce. * Receive and make customer service calls. * Resolve or escalate customer issues in a timely manner. * Deliver outstanding customer experience. * Invoice chasing and escalation as needed. **Lead, Coordinate, and Manage Assignments \& Clients** * Develop a strong knowledge base about assigned customers. * Provide leadership on client’s behalf and prepare most work requests. * Monitor activity on assigned accounts. * Maintain communications with the appropriate team to ensure great results. * Escalate exceptions and client issues to Management as required. * Accountable for analyzing and minimizing waste. **Relationship, Project and Product Management** * Lead, manage, and communicate project status and constrain...

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