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Patient Service Representative I

Advocate Aurora Health • Rome, GA, US • published 2026-09-24 22:03:54.960282

Description

**Major Responsibilities:** * Greets patients arriving for their appointments. Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. * Ensures all patient demographic and insurance information is complete and accurate * Completes the registration process on walk\-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred * insurance benefits. Obtains, calculates and collects the patient’s out of pocket financial liability. Requests and collects past due and present balances or estimates due * Follows the Financial Clearance policy for non\-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate * patients in need of financial assistance and refers patients to Financial Counselor * Performs visit closure, including but not limited to checking out patients, scheduling follow\-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. * Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third\-party ...

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