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Technical Client Service Specialist

Detroit Public Schools Community District • Detroit, MI, US • published 2026-11-09 19:00:02.178833

Description

**Job Title** **Position Title:** Technical Client Service Specialist **Location:** Support Services Building A, 1425 East Warren, Detroit, MI 48207 **Salary Range:** $44\.605 \- $59,072 **Bargaining Unit:** N/A **Benefits Eligible:** Yes **Reports to:** Senior Director, Client Services **Telecommuting Eligibility:** Site\-based. Not eligible for telecommuting **Position Summary:** The Technical Client Service Specialist is a key member of the Strategy Division's Client Services Team, serving as the first point of contact for staff and students seeking technical support. This role blends strong customer service with technical expertise to deliver efficient, professional, and empathetic assistance, ensuring a positive support experience for all stakeholders. Responsibilities include managing and resolving service requests through the district's service management system, troubleshooting hardware, software, and connectivity issues, and escalating complex matters when needed. The Technical Client Service Specialist is expected to maintain accurate documentation, support Information Technology Information Library (ITIL) \-aligned processes, and contribute to continuous improvement effo...

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