All jobs → Partner boards

Senior Customer Service Specialist

BELL BANK • Fargo, ND, US • published 2026-10-02 03:58:27.849306

Description

This position provides unequaled personal service to customers through digital channels including online, mobile, voice, and chat in accordance with established policies and procedures, with accuracy and efficiency. Additionally, this position serves as a subject matter expert, models ideal performance and service, and serves as a leadership presence in the absence of the team trainer, a supervisor or manager. This position will mentor team members as needed, to support the departmental training program already established within this department. **Responsibilities*** **Leadership Expectations:** + Demonstrate both knowledge and application of Bell Bank policies, procedures, and guidelines. + Demonstrate leadership by modeling appropriate and professional behavior at all times. + Serve as a subject matter expert and assist with employee consultations and customer escalations as needed. + Facilitate and support change within the Bell Bank system. + Demonstrate commitment to continuous learning personally and for the team. + Demonstrate the ability to work effectively with different types of personalities within the Bell Bank team. + Identify knowledge/skill gaps and potential traini...

Get jobs like this daily in Telegram: @careeri_bot