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Customer Service Specialist

MNP Corporation • Sterling Heights, MI, US • published 2026-10-06 01:33:33.811802

Description

**Customer Service Specialist (CSS)** **Summary** The CSS is responsible for handling and improving all phases of customer interaction for the assigned customers or customer teams, including managing and responding to customers in a manner that builds strong customer relations and ensures alignment with MNP's core values of compassion, dedication, humility, integrity, and trust. This role requires a high degree of independent judgment and responsibility in handling complaints, resolving issues, and providing guidance and direction to distribution personnel and traffic. Working in tandem with multiple departments and personnel, this role is paramount to building and maintaining excellent customer relations. **Responsibilities:** * Respond to the needs of customers via phone calls, email, or other approved sources * Investigate and resolve complex customer complaints and issues * Track and chart delivery to customers; analyze data and identify areas for improvement * Schedule daily shipments by interacting with traffic and distribution personnel * Print shippers and send ASNs * Investigate cumulative discrepancies and resolve issues * Chart errors, investigate and find root causes; r...

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