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Senior Manager, Accuracy Guarantee

Intuit • Frisco, TX, US • published 2026-09-30 13:58:50.882477

Description

**Overview** ------------ If you are a highly motivated individual with strong business and individual tax preparation experience, extensive knowledge of tax laws and audit notice resolution this role may be for you! Leveraging the Intuit Value “Customer Obsession,” we need you to help support Intuit TurboTax Accurate Guarantees. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play a key role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. **Responsibilities** * All responsibilities for an **Accurate Guarantee Tax Analyst, SelectTime \& FTE** * Review and process analyst recommendations to approve small claims (\<$100\) under the AG small claim customer satisfaction policy. * Review and process analyst recommendations to approve claims between $100 and $500 for customer satisfaction or TurboTax error. * Facilitate approval of claims over $500 through appropriate channels, including assisting with settlement agreements for claims over $10,000\. * Resolve customer escalations with empathy and understand...

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