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Night Auditor Front Desk Agent

Baymont by Wyndham Albuquerque Aiport • Albuquerque, NM, US • published 2026-10-09 03:03:30.815612

Description

**Job Summary** The Guest Service Agent (GSA) is a highly visible role involving constant guest and employee interaction. The GSA is the main point of contact for all guests of and visitors to the hotel, and is responsible for ensuring general front office operations run smoothly during an assigned shift. Handling of all guest compliments, comments, observations, and challenges in a timely manner and effectively achieving full guest satisfaction. \*Communicating all guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow\-up.\* Processing guest charges and payments accurately.\*Encouraging day to day up\-selling of guest accommodations.This position desires a minimum of 1 year of experience in a similar role (front desk/GSA) at a hotel of similar size and caliber (willing to train applicants with other customer service experience). Must have strong customer service skills along with the ability to maintain a positive and professional attitude when handling all situations. Ability to work flexible schedule including morning, afternoons, nights, and weekends. **Responsibilities and Duties** * Excellent Interpersonal skill...

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