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IT Service Desk Specialist II

AMERICAN SYSTEMS • Air Force Academy, CO, US • published 2026-10-07 15:03:33.288511

Description

Overview: AMERICAN SYSTEMS is an employee\-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test \& Evaluation, Program Mission Support, Engineering \& Analysis, and Training. Responsibilities: * Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. * Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. * Acts as the escalation path to resolve moderate to highly complex technical issues. * Provides support for call overflow during peak time or reduced staff during off peak hours. Qualifications: * Bachelors Degree or 4\-5 years of related work experience * DoD 8570 Certification (Security\+ CE or equivalent) required. * Favorable Tier III Public Trust Clearance Required. Pay Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee\-owners. The salary range for this position is USD $40,000\.00/Yr. \- USD $60,000/Y...

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