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Applied Scientist, Customer Experience and Business Trends, Customer Experience and Business Trends

Amazon.com • Seattle, WA, US • published 2026-10-01 15:58:16.166475

Description

**DESCRIPTION** --------------- Amazon's Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to help shape the science of evaluating agent\-driven builder experiences on AWS. As builders increasingly delegate goals to autonomous coding agents, the agent's experience becomes the builder's experience — and measuring it rigorously is an open research problem. At Amazon Benchmarking, we are developing new scientific methodologies to evaluate how autonomous agents perceive, reason about, and build on AWS. This role sits at the intersection of GenAI, agent evaluation, and developer\-experience research. You will design principled measurement methodologies that treat autonomous agents as instruments, capturing behavioral evidence rather than self\-reported outcomes and develop rigorous, reproducible techniques for reasoning about why agents make the architectural decisions they do. Evaluating those decisions demands a scientist who understands cloud architecture and services in depth: to reason about the choices an agent makes, you must understand the trade\-offs it is navigating. Our team's mission is to constantly challenge the status quo and drive innovat...

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