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IT Support Specialist II

None • Denver, CO, US • published 2026-10-01 15:58:16.275448

Description

**Business Title:** IT Support Specialist II**Reports To:** Manager, DevOps**Department:** Information Technology**Supervisory Role:** No**Location:** Denver, Colorado **Employment Status:** Full\-Time**FLSA Status:** Non\-Exempt **POSITION OVERVIEW** The IT Support Specialist II provides Tier 1 and Tier 2 technical support for employees and manages day\-to\-day support across devices, applications, accounts, and connectivity. This position troubleshoots and resolves technical issues, administers Microsoft 365 and user access, supports endpoint security and device management, and manages technology assets throughout their lifecycle. The IT Support Specialist II owns assigned issues through resolution and works with employees, vendors, and internal technology partners to address more complex needs. The position also maintains technical documentation, supports security and recovery activities, and identifies recurring issues and opportunities to improve IT services. **ESSENTIAL DUTIES \& RESPONSIBILITIES*** Provide Tier 1 and Tier 2 support for hardware, applications, authentication, VPN, wireless, and network connectivity issues; troubleshoot, resolve, or escalate as appropriate. * ...

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