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Service Desk Analyst

SAIC • Colorado Springs, CO, US • published 2026-10-02 15:58:45.663954

Description

Job ID: 2617490 **Location:** Colorado Springs, CO, US **Date Posted:** 2026\-10\-01 **Category:** Information Technology **Subcategory:** Technical Svcs **Schedule:** Full\-Time **Shift:** Day Job **Travel:** No **Minimum Clearance Required:** Secret **Clearance Level Must Be Able to Obtain:** TS/SCI **Potential for Remote Work:** ORA\_ON\_SITE **Description** SAIC is seeking a motivated secret cleared **Service Desk Analyst** to join our team onsite in Colorado Springs supporting NORAD and USNORTHCOM (N\&NC). As the first point of contact for all N\&NC customers requiring IT support, this dynamic role provides mission\-critical services in resolving IT\-related issues effectively and efficiently. You will manage incidents and service requests while delivering exceptional customer service to ensure smooth IT operations in a high\-security Department of Defense (DoD) environment. This role requires an individual who thrives in a fast\-paced environment, with the ability to deliver VIP\-level support to high\-ranking officials, senior leaders, and mission\-critical personnel. Consistently maintaining professionalism, discretion, and responsiveness is essential to succeed in this rol...

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