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IT Support Specialist II (Tier 2)

Stonegate Senior Living • Lewisville, TX, US • published 2026-09-26 21:52:03.161716

Description

**IT Support Specialist II (Tier 2\)** **StoneGate Senior Living** **Lewisville, TX** **StoneGate Senior Living in Lewisville, TX** is seeking a knowledgeable and customer\-focused IT Support Specialist II (Tier 2\) to join our IT team. This position serves as the primary escalation point for Tier 1 support and is responsible for troubleshooting and resolving advanced technical issues across our cloud\-based environment. The ideal candidate will have experience supporting Microsoft 365, Microsoft Entra ID, Microsoft Intune, Azure services, and Google device administration. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to succeed in a fast\-paced healthcare environment. **Key Responsibilities:** * Provide Tier 2 technical support and resolve escalated incidents from the Service Desk team. * Troubleshoot and support Windows 10/11 devices, printers, VoIP systems, and business\-critical applications. * Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint. * Manage user accounts, security groups, licensing, Conditional Access policies, and Multi\-Factor Authentication (MFA) wit...

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