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Client Services Specialist

Kashi Clinical Laboratories • Portland, OR, US • published 2026-10-10 03:03:07.001019

Description

Kashi Clinical Laboratories (KCL) provides diagnostic testing to hospitals and clinics throughout the world. We are currently seeking a Client Services Specialist to join our team in Portland, Oregon. The Client Services Specialist serves as a primary point of contact for KCL clients and supports the day\-to\-day coordination of client requests. This role handles a high volume of phone calls, emails, and service requests; helps resolve client questions; and works across departments to ensure requests are addressed accurately and efficiently. **Responsibilities** * Serve as a primary point of contact for clients by phone and email. * Identify client needs, resolve routine questions, and route more complex requests to the appropriate department. * Coordinate requests related to specimen and testing status, phlebotomy services, reporting, supplies, billing, and other client needs. * Monitor shared email inboxes and CRM notifications and track assigned requests through resolution. * Coordinate the shipment and tracking of testing kits, supplies, and related materials, including international shipments as needed. * Assist with report requests and obtain missing information needed to pro...

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