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Event Technical Lead - Wailea Beach Resort Marriott

Encore Global • Wailea, HI, US • published 2026-10-07 21:03:27.416384

Description

**Position Overview** The Technical Lead is responsible for intermediate level set up and operation of small to large\-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. **Key Job Responsibilities** *Equipment Operation* * Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. * Troubleshoot technical issues and resolve problems quickly as they arise. * Complies with all Company security and safety measures. * Ensures equipment is secure from theft and/or damage when in use. *Customer Service* * Provides excellent service and strive to exceed the expectations and needs of internal and external customers. * Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands...

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