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Salesforce Business Analyst- Hybrid

ICF • Morgantown, WV, US • published 2026-09-25 15:51:32.196980

Description

Description **The Work:** ICF seeks an experienced Salesforce Business Analyst to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission\-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology. **Job Location:** Must be able to travel onsite to Falling Waters, West Virginia at least 2 times a week **What You Will Do:** * Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce\-based solution. * Translate business needs into detailed user stories, workflows, and system requirements to support low\-code/no\-code development on Salesforce’s Government Cloud Platform. * Collaborate with the team to prioritize and refine the product backlog, ensuring alignment with project goals and stakeholder expectations. * Create comprehensive documentation, including process flows, requirements specifications, user guides, and deliverables required for gate reviews. * Assist in delivering user training to ensure effective adoption and use of the new Salesforce s...

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