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Transit Customer Service Specialist I/II (Rep)

Metropolitan Transportation Authority • New York, NY, US • published 2026-10-02 03:58:27.848309

Description

**Job ID:** 17360 **Business Unit:** MABSTOA **Location:** New York, NY, United States **Regular/Temporary:** Regular **Department:** Telephone/Satell Info Agts **Date Posted:** Oct 1, 2026 **Description** **JOB INFORMATION:** Title: Transit Customer Service Specialist I \& II (Rep) Authority: TA/OA Department: Customer Division/Unit: Customer Services/Customer Contact Center Location: 2 Broadway Hours: Various: Shift Hours; varied, including nights, weekends, and holidays Telework (if Applicable): Reporting Manager (if Applicable): Director Deadline (if Applicable): Until Filled Compensation• \\Authority \- Union TA \- DC37 OA \- Rep Transit Customer Service Specialist I $49,208 \- $64,214 $50,381 \- $65,744 New Hire: $43,808 Transit Customer Service Specialist II $60,461, $74,221 $60,461 \- $74,221 New Hire: $52,571* Selected candidates who are new hires to the MTA will be appointed at the minimum salary of the posted range, in accordance with applicable MTA compensation guidelines and policies. **RESPONSIBILITIES:** Under supervision, this position responds to customer calls in the New York City Transit Subways and Buses 511 Customer Contact Center which handles more than 1 mill...

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