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Assistant General Manager -Omaha, NE

None • Omaha, NE, US • published 2026-10-06 13:34:04.294646

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Description

**Assistant General Manager – Big Red Restaurant \& Sports Bar** **Location: 8100 Cass Street, Omaha, NE** **Position Summary** The Assistant General Manager supports both Front\-of\-House and Back\-of\-House operations with a strong emphasis on **guest experience, team development, and data\-driven leadership**. This role ensures operational excellence by using analytics, training, and active leadership on the floor to drive guest satisfaction, strengthen team engagement, and achieve goals in sales, labor, COGS, food quality, cleanliness, and service execution—all in alignment with Big Red policies and procedures. **Essential Duties \& Responsibilities** **Guest Experience \& Service – Elevated Focus** * Serve as a visible leader on the floor, maintaining a constant presence in the dining room and kitchen to ensure service standards are met. * Model Big Red’s hospitality expectations by interacting with guests, resolving issues promptly, and ensuring every guest feels valued and welcomed. * Use guest feedback, review data, mystery shop results, and in\-store observations to identify service gaps and create targeted action plans. * Coach FOH and BOH teams daily on guest experience ...


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