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Fraud and Card Services Specialist

TexasBank • Fort Worth, TX, US • published 2026-10-19 18:32:16.085417

Description

SUMMARY: -------- The Fraud \& Card Services Specialist supports the Bank's fraud prevention and debit card operations by monitoring suspicious activity, resolving fraud and card\-related issues, assisting customers, and ensuring compliance with applicable regulations and TexasBank policies. This position collaborates with internal teams, customers, and vendors to protect customer accounts while delivering efficient and professional service. ### JOB DUTIES AND ESSENTIAL FUNCTIONS: * Monitor and investigate suspicious account and transaction activity to identify potential fraud and mitigate risk. * Process fraud claims, debit card disputes, and card service requests in accordance with Bank policies and regulatory requirements. * Assist customers with fraud prevention, account protection, debit card services, and dispute resolution. * Collaborate with internal teams and vendor partners to resolve operational and fraud\-related issues. * Maintain accurate records, case documentation, and reporting related to fraud and card services activities. * Investigate fraud\-related events including check fraud, ACH fraud, debit card fraud, forged items, account takeover attempts, and other susp...

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