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Night Auditor
Embassy Suites Gatlinburg Resort • Gatlinburg, TN, US • published 2026-11-10 00:59:02.467228
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The Night Auditor is responsible for the front desk operation during the overnight shift. They are responsible for greeting and registering guests, making/modifying reservations, and conducting security walks. They will have the ability to work independently and with minimal supervision. **Reports to:** Front Office Manager and Assistant General Manager **Duties:** · Report to work on time, in a proper and clean uniform. * Duty hours will require weekends and holidays. · Prepare daily reports. · Balance the day’s transactions. · Be able to appropriately respond to emergency situations. · Be knowledgeable and aware of proper security procedures. · Greet and register guests. · Show, sell, and assign rooms to guests. * Be knowledgeable with guest room types, locations, and amenities of each. · Be knowledgeable about room rates, discounts, and promotions. · Answer phones with proper greeting/etiquette in a timely manner. · Keep front office area clean, organized, and stocked. · Receive and accurately record payment from guests for room or services. * Conform to cash handling procedures at all times. · Be knowledgeable about the community and activities to help customers understand what...
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