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Senior Customer Success Manager

Bitsight • Boston, MA, US • published 2026-10-10 09:03:13.249377

Description

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis. * We invented the cyber ratings industry in 2011 * Over 3500 customers trust Bitsight * Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote **About the Role** ------------------ As a Senior CSM, you're a strategic advisor and industry expert managing the most complex, highest\-value customer relationships. You don't just ensure customers renew—you position them to achieve transformational outcomes in cyber risk management. You serve as an SME across the organization, mentor junior CSMs, drive thought leadership, and influence customer strategy with minimal supervision and wide latitude for independent judgment. **Scope** --------- You indepen...

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