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HCM Service Partner - Academic Specialist

University Of Washington • Seattle, WA, US • published 2026-10-01 21:59:21.750159

Description

**Job Description** **The HCM Service team has an outstanding opportunity for an HCM Service Partner\- Academic Specialist to join their team.** **About this Opportunity** Reporting to the Manager of HCM Operations, the HCM Service Partner – Academic Specialist will operate as a member of a team dedicated to executing HCM Operation functions within the Workday HCM framework and serving as the escalated point of contact for resolution of customer HCM inquiries. **Key Responsibilities** **Provide HCM Subject Matter Expertise (40%)** * Develop extensive knowledge across HCM policies and processes (both within and external to Workday HCM) and consistently apply this knowledge to the completion of tasks, and the direction given to UW units. * Identify process improvement opportunities to deliver enhanced customer service to the organization. Determine specific learning needs for units, develop quick reference guides, conduct training in person and over the phone. Identify and develop relevant content for use within HR Operations which may be added to the working repository of knowledge content. * Coordinate with other HCM Service Partner \- Academic Specialists and the Office of Academi...

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